> ## Documentation Index
> Fetch the complete documentation index at: https://docs.collivo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot permissions

> Recover missing projects and items, links that do not open, and read-only access.

export const SharedWithMe = () => <span style={{
  whiteSpace: "nowrap"
}}>
    <svg width="17" height="17" viewBox="0 0 24 24" fill="currentColor" fillOpacity="0.35" stroke="currentColor" strokeOpacity="0.7" strokeWidth="1.25" strokeLinecap="round" strokeLinejoin="round" style={{
  color: "#FE9A00",
  display: "inline-block",
  verticalAlign: "-0.2em",
  marginRight: "0.3em"
}} aria-hidden="true">
      <path d="M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2" />
      <path d="M16 3.128a4 4 0 0 1 0 7.744" />
      <path d="M22 21v-2a4 4 0 0 0-3-3.87" />
      <circle cx="9" cy="7" r="4" />
    </svg>
    <strong>Shared with me</strong>
  </span>;

export const SharedFolder = () => <span style={{
  whiteSpace: "nowrap"
}}>
    <svg width="17" height="17" viewBox="0 0 24 24" fill="currentColor" fillOpacity="0.35" stroke="currentColor" strokeOpacity="0.7" strokeWidth="1.25" strokeLinecap="round" strokeLinejoin="round" style={{
  color: "light-dark(#2E7D32, #4CAF50)",
  display: "inline-block",
  verticalAlign: "-0.2em",
  marginRight: "0.3em"
}} aria-hidden="true">
      <path d="M20 20a2 2 0 0 0 2-2V8a2 2 0 0 0-2-2h-7.9a2 2 0 0 1-1.69-.9L9.6 3.9A2 2 0 0 0 7.93 3H4a2 2 0 0 0-2 2v13a2 2 0 0 0 2 2Z" />
      <path d="M2 10h20" />
    </svg>
    <strong>Shared</strong>
  </span>;

export const PrivateFolder = () => <span style={{
  whiteSpace: "nowrap"
}}>
    <svg width="17" height="17" viewBox="0 0 24 24" fill="currentColor" fillOpacity="0.35" stroke="currentColor" strokeOpacity="0.7" strokeWidth="1.25" strokeLinecap="round" strokeLinejoin="round" style={{
  color: "inherit",
  display: "inline-block",
  verticalAlign: "-0.2em",
  marginRight: "0.3em"
}} aria-hidden="true">
      <path d="M20 20a2 2 0 0 0 2-2V8a2 2 0 0 0-2-2h-7.9a2 2 0 0 1-1.69-.9L9.6 3.9A2 2 0 0 0 7.93 3H4a2 2 0 0 0-2 2v13a2 2 0 0 0 2 2Z" />
      <path d="M2 10h20" />
    </svg>
    <strong>Private</strong>
  </span>;

Start with the smallest thing you cannot open or change. Organization membership, project permissions, direct sharing, and review locks affect different parts of the experience.

## Identify what is missing

* **The organization is missing:** ask an organization admin to review your membership.
* **A project is missing:** ask a person with **Manage** permission to review the project's sharing.
* **A private file or folder is missing:** ask its owner or a person with **Manage** permission to review the item's sharing.
* **An item opens but is read-only:** check your permission level and whether the item is locked for review.

## Check where the item should appear

1. Confirm that the organization switcher shows the intended organization.
2. Open the correct project.
3. Select the **Files** tab <Icon icon="files" color="#1F7A5A" />.
4. Look in <SharedFolder /> for content available through the project.
5. Look in <SharedWithMe /> for private content another project member shared directly with you.
6. If you opened a shortcut, check whether its target is shown as missing or inaccessible.

Sharing one private item does not make the rest of its owner's <PrivateFolder /> area visible.

## When a link does not open

A copied link identifies a project or item; it does not give the recipient new access.

1. Confirm that you are signed in with the intended account.
2. Confirm that you are using the correct organization.
3. Ask the sender to review the project or item's sharing and your permission level.
4. Reopen the link after the sharing change is complete.

## Request access

If the unavailable page shows **Request access**, select it and submit the request. Availability depends on the item and how you reached it.

The person responsible for reviewing requests can:

1. Open **Requests**.
2. Select the **Access** tab.
3. Find the pending request and review it.

If **Request access** is not available, contact the project or item owner directly.

## When an item is read-only

Check these common causes:

* **View** permission does not allow content changes.
* A review request can lock an item until the review is completed or the item is unlocked.
* Your permission may have changed after you opened the item.

Ask the owner or a person with **Manage** permission to confirm the intended level. Use **View** for review, **Edit** for content changes, and **Manage** when the person must also control sharing.

After a change, refresh the project or reopen the item.

## Expected result

The project or item appears in the expected location, and the available actions match the assigned permission level and review state.

## Contact support

If access still looks wrong after an owner or manager confirms the sharing, contact [support](/help-and-resources/support) with the organization, project, item name, expected permission level, approximate time, and visible message. Do not send sensitive file contents.

## Related articles

* [Sharing and permissions](/sharing-and-security/sharing-permissions)
* [Manage access](/sharing-and-security/organization-admin-security)
* [Reviews and approvals](/collaborate/reviews-approvals)


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