> ## Documentation Index
> Fetch the complete documentation index at: https://docs.collivo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription, Seats, and Billing

> Upgrade from a trial, change seats, manage billing, and see your organization's AI usage.

Organization admins find these under **Settings → Organization**: **Usage** for AI usage, and **Subscription** for the plan, seats, and billing. Only **Billing Owners** can change the subscription; other admins can view it.

## Check AI usage

**Usage** shows how much of your AI allowance is used and when it resets. A row marked **Almost used up** or **Limit reached** means AI work may pause until the allowance resets or the plan changes. Select **Refresh** for the latest figures.

## Upgrade from a trial

1. Open **Subscription** and select **Upgrade**.
2. Enter the number of **Paid seats**. You need at least one seat for each member and pending invitation.
3. Review the price and terms, tick the agreement, and select **Continue to checkout**.

If you leave checkout before paying, select **Resume checkout** to return to it.

## Change seats

Each member and pending invitation uses a seat. Select **Change seats**, enter the new total, and review the price.

* **Adding seats** is charged now.
* **Removing seats** takes effect at your next renewal. Members are never removed automatically, and you can **Undo seat decrease** until then.

You can also buy a seat while inviting someone, when the organization has none free.

## Enterprise options

For [zero data retention (ZDR)](https://docs.collivo.com/sharing-and-security/ai-privacy-limitations.md#zero-data-retention), contact sales to discuss an Enterprise plan. ZDR is not available on Individual plans.

## Manage billing and owners

* **Manage billing** opens the billing page for your payment method and invoices.
* **Billing owners** lists who can change the subscription. The **Primary** owner can add owners, remove them, or **Make Primary Owner** to hand over the role.

## Cancel or keep a subscription

Select **Cancel subscription** to stop it renewing. You keep full access until the end of the billing period, and can select **Keep subscription** until then.

> [!WARNING]
>
> After a subscription ends, editing is turned off and you have a limited time to download your content. The **Subscription** page shows the last date. Download what you need before then.

If a payment fails, a **Payment overdue** notice shows the date to pay by. Select **Pay overdue invoice** to keep access.

## Related articles

* [Set up your organization](https://docs.collivo.com/get-started/organization-setup.md)
* [Manage access](https://docs.collivo.com/sharing-and-security/organization-admin-security.md)


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